How to craft user-centric content for Wiki platforms – A UX Perspective

In 2022, I embarked on a journey to enhance a self-help platform (Wiki) for an IT consulting firm. The platform has since transitioned from a Minimum Viable Product (MVP) to a fully developed platform. At first, I found it quite challenging in creating accessible content for layman users. However, my …

How to conduct the IT integration for value creation – Enterprise Architecture (EA)

As a well-defined practice, Enterprise Architecture (EA) could help organisations make good use of their capabilities as a result of understanding, analysing, mapping, designing and planning existing IT assets in structured manner, aligning with company strategies. On such processes, a comprehensive model for operation would be documented, showing a roadmap …

How to conduct the IT integration for value creation – principles and recommendations

To achieve competitive advantage, it is normal to see two company merge to form a new one. Lots of challenges would pop up during the process of integration. Unlike the business integration, the IT integration is more implicit due to the invisibility of information underlying logics. Therefore, the potential risk …